Episode 287: “Never Lose an Employee Again,” a Chat with Author, Joey Coleman

When organizations like Whirlpool, NASA, and Zappos need to boost their customers’ experience, they call on Joey Coleman for help.

For nearly twenty years, Joey’s helped organizations retain their best customers, and now their best employees, and turn them into raving fans. His First 100 Days® methodology helps guarantee that you can fuel a successful experience for both.

He’s the author of Wall Street Journal best-seller, Never Lose a Customer Again, and has just released a new book Never Lose an Employee Again (The Simple Path to Remarkable Retention).

Tune into today’s skucast as Joey shares his best tips from Never Lose an Employee Again and in January at skucon, he’ll be sharing tips from his book Never Lose a Customer Again.

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It’s like a double feature, but it’s all about retaining the two most important audiences in your business life: your clients and your employees. 

Get this, Joey’s developed amazing narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly, (yes we’re) serious. Oh, and, he’s an experienced promotional products professional.

We’ve never met someone more full of surprises and delightful energy than Joey Coleman.