When we think of the “systems” that run our business, we often think “software.” But we’re wrong. A system is not the same thing as software. According to…

The customer familiar with easy-purchasing through Amazon does not notice the buying experience when they shop, it’s merely a process of a few clicks, and…

The book title by the authors’ Jennings and Haughton nailed it: It’s not the big that eat the small, it’s the fast that eat the slow. We began this series…

After over twenty years of e-commerce, it’s apparent: we’ve had it all wrong. B2B buyers have still not flocked to purchasing through a shopping cart like…

“If you are lucky enough to be someone’s employer, then you have a moral obligation to make sure people do look forward to coming to work in the morning.”…

A waiter drops a tray of food in the restaurant where you’re having lunch. The crash is deafening. Everyone turns to survey the disaster. You are seated…

In our recent series on profitability, we’ve explored keys to more profitable client relationships (part one and part two) and more profitable supplier…

Your suppliers are not vendors; they are critical business partners. We are tempted to think our clients are the most important stakeholders in our…

To increase your profit, you can’t merely hope your customers spend more. Hope is not a business plan. Warren Buffett said the investor of today does not…