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3 Distributors Harnessing Portals for Success
In today's competitive business environment, distributors are constantly seeking ways to streamline their processes, improve efficiency, and deliver exceptional customer experiences. One powerful tool that has revolutionized their approach is commonsku Portals.
With commonsku's Client and Project Portals, clients can effortlessly view all their current and past orders, track shipments, access invoices, and even place reorders—all with just a few clicks. Gone are the days of back-and-forth emails or phone calls to obtain order updates, as commonsku Portals enable seamless client interactions.
Let’s dive into a few commonsku Portals and discover how distributors harness their full potential.
1) Magellan Promotions
(on commonsku since 2020)
Magellan Promotions has seamlessly integrated commonsku Portals into their operations, delivering exceptional client experiences and optimizing efficiency. By leveraging the power of client portals, Magellan Promotions has revolutionized their order entry process and enhanced communication with their clients.
“We love using client portals because it adds a great client experience and saves a ton of time with order entry. Clients are able to easily place reorders through their portals without having to pick up the phone or start an email chain.
When the orders come through, they are already 90% setup and require much less time internally to get ready for an order. Order history has been a request from clients for years so we were thrilled when the client portals were introduced on Commonsku.
We consistently send the client portal link throughout the ordering and follow up process to keep it top of mind for clients and to encourage them to use it in the future. We also love that you can customize the portals to tagged subsets of clients so you can highlight different shops or products for different groups.”
2) Score Promotions
(On commonsku since 2021)
Score Promotions has embraced the power of commonsku Portals to revolutionize their client interactions and strengthen their commitment to brand development. By tailoring personalized banner art to approximately 15 of their top clients, Score Promotions elevatestheir client experience to new heights.
Client portals have not only benefited their clients. Portals enabled Score Promotions account team to reach new heights! The portals serve as an excellent platform for sharing curated shops with clients, demonstrating a proactive approach to enhancing their branding without being intrusive.
“Ever since I was introduced to the client portals, I’ve been an avid user. Although my clients haven’t fully explored the portals’ capabilities yet, a few of them have expressed their enjoyment in viewing the customized shops.
Overall, these client portals have become an invaluable tool, enabling me to foster stronger relationships with my clients while showcasing our commitment to their brand development without resorting to over solicitation.”
3) Lunar Branding
(On commonsku since 2022)
Lunar Branding has harnessed the capabilities of commonsku Portals to optimize client interactions and streamline the onboarding process. By customizing client portals with essential branding elements, Lunar Branding sets the stage for a seamless and personalized experience right from the start.
“Client Portals have been a great feature and I’ve received a lot of positive feedback from my clients. Essentially when I onboard somebody, they are already a well qualified lead and most likely will already have an order in the pipeline if I’m onboarding them in my CSKU account. Part of that onboarding process is setting up their client portal and I ensure at least 3 things are set on the portal to make it custom before I send out any presentation or sales orders; their logo is uploaded, I upload a custom portal logo, and I change the colors to one of their primary colors.
When I send them their first presentation, in the email they have the presentation link, the project link, and the client portal link and right away it can set the expectation moving forward for future orders. I’ve experimented with shops and adding collections, but don’t have enough data on those pieces to speak on with regards to the client portal.
The best feedback I get is the trail of orders they see when they look at the projects tab. This allows them and any of their reps to maintain continuity, improve client interactions, and allow for more orders and easier reorders.”
Portals can help you improve your client interactions and deliver exceptional client experiences all while optimizing your teams efficiency. Learn more about our Portals and other game changing features by requesting your 1-on-1 meeting today!
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