Frequently asked questions

• What does onboarding involve?

  We work with a key point of contact on your team to do all the setup and configuration, with the additional option of a one-time import of your client database, via a template we provide you. A training schedule is booked around the different roles in your organization, with a typical schedule being 2 sales focused sessions, 1 production, 1 accounting and a Q&A. Each session is a maximum of 1 hour.

• Does our whole team need to come onboard at the same time?

  Onboarding training is done with the full team who will be using commonsku. Onboarding training is most effective with the whole team so all processes are clear. Should you wish to have additional team members join later, there are video tutorials in commonsku University, or we offer additional onboarding training for $499.

• Can we add new team members later on?

  Absolutely! If a new employee joins your team, you can add a new user to your team in-app. They will have access to video tutorials in commonsku University, or the additional onboarding training for $499.

• What support is available after we’ve come onboard?

  We have a very detailed library of help articles and videos. Our support team is available during business hours by email or phone.

• Does commonsku handle accounting?

  We offer a seamless export of your invoices from commonsku to QuickBooks Online and Xero. We also offer an integration with QuickBooks Desktop via a translation software called Transaction Pro. There are additional export options available such as csv, XML, web hooks or via API to connect with other accounting or ERP platforms.